Frequently Asked Questions

We are so sorry to hear that you received an incorrect item in your order. Please reach out to us at hello@bathalliance.com within 48 hours of receiving your order with a photo of the incorrect product and one of our crew members will be happy to resolve this for you.

We are so sorry to hear that an item in your order arrived damaged. Please reach out to us at hello@bathalliance.com within 48 hours of receiving your order with a photo of the damaged product and our crew members will be happy to resolve this for you.

Bath Alliance set out to make a natural and cruelty-free brand to make you feel as good as possible all year round. We love good scents, beautiful ingredients and pampering ourselves every day – which is why we've picked the best products – from vegan bath soaks to floral infused body oil – created with the finest, most unique and adaptable ingredients that will make you addicted! 

Check out our full brand story here .

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Google Pay, and PayPal.

Buy Now, Pay Later options are available for U.S. orders over $35.

Free standard shipping is valid on U.S. orders over $75, before tax and after discounts are applied.

All prices are in USD. Payment for international orders will be processed at the current exchange rate and will appear so on your bank statement.

Our entire collection of bath and body goodies are packaged in eco-friendly materials with minimal plastic. All of our ingredients are biodegradable.

You sure can! All of our packaging is 100% recyclable. We even encourage reuse by offering refills for all of our bath salts and soak jars.

All of our bath goodies are handcrafted in small batches in our Las Vegas, NV workshop by our founder, Princess.

Each of our products are cruelty-free, meaning that none have been tested on animals, only on our family, friends and ourselves. We source our ingredients from verified cruelty-free suppliers.

All ingredients used in Bath Alliance products are 100% vegan.

Due to the nature of Klei products, we are not able to accept returns and exchanges. Please contact us if you have any problems with your order. At the following links you will find more information about our shipping, refund, and privacy policies.

We provide both domestic and international shipping. Shipping costs are calculated at checkout.

We offer free shipping on all U.S. orders over $75.